Shipping policy

Shipping and delivery

Made after ordering

MOUNTURNIC products are produced by our fulfillment partners after an order is placed. Production and delivery times vary by product, print provider, shipping method, and destination.

Shipping rates and estimates

Available shipping methods, charges, and estimated delivery times are shown at checkout using the shipping profile assigned to your products. Estimates are not guarantees and may change during peak periods, carrier disruptions, severe weather, or customs processing.

Tracking and split shipments

When tracking is available, it will be sent after a package ships. Orders containing multiple items may be produced by different fulfillment partners and arrive in separate packages. Each shipment may have its own tracking information.

Address accuracy

Please review your shipping address before submitting an order. Contact us immediately if a correction is needed. Address changes are not guaranteed after production begins. If delivery fails because an address was incorrect or incomplete, a replacement shipment may require an additional charge.

Customs and import charges

International orders may be subject to duties, taxes, or customs fees charged by the destination country. Unless checkout states otherwise, these charges are the recipient’s responsibility.

Lost, delayed, or damaged deliveries

If tracking appears stalled, a package is marked delivered but cannot be found, or an item arrives damaged, contact mounturnic@gmail.com with your order number. We will review the carrier and fulfillment information and explain the available resolution.

Questions? Email mounturnic@gmail.com.