Refund policy

Returns and order issues

MOUNTURNIC products are made after you place your order. Because each item is produced specifically for the order, we do not offer returns or exchanges for a change of mind or when the customer selected the wrong size or color. Please review the product details and size guide before ordering.

Damaged, defective, or incorrect items

If your item arrives damaged, has a manufacturing defect, or is not the item you ordered, contact mounturnic@gmail.com within 30 days of delivery. Include your order number, a description of the issue, and clear photographs showing the item and the problem. We will review the claim and, when eligible, arrange a replacement or refund. Do not mail an item back unless we first provide written instructions.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We can only request a change or cancellation before the order enters production. Once production has begun, a change or cancellation may no longer be possible.

Delivery issues

If tracking shows a problem, or your package has not arrived within the carrier’s stated delivery window, contact us with your order number. An incorrect or incomplete shipping address may require a paid replacement shipment.

Approved refunds

Approved refunds are returned to the original payment method. Processing time after approval depends on your bank or payment provider. Shipping charges are refunded only when required by law or when the approved resolution covers them.

Your legal rights

This policy does not limit any rights or remedies that cannot be excluded under the consumer-protection laws that apply to your purchase.

Questions? Email mounturnic@gmail.com.